Support, Updates & Ease of Use for Embedded AI Apps

Where can I get assistance if I have an issue using an Embedded AI App?

Contact Xerox.App.Ecosystem.Support@ xerox.com. with any questions on the proper functioning of the Embedded AI Apps.

If a service technician needs to reload the printer software will the app be installed automatically? Additionally, will any remaining credits still be available to be consumed?

The reload process will automatically install the three Embedded AI Apps, and all remaining credits will be available for use on that device.

Where can I go to find more information on the three Embedded AI Apps?

Please visit the Xerox.compages below.
a. Xerox^® Auto-Redaction App
b. Xerox^® Summarizer App
c. Xerox^® Note Converter App

Are the apps easy to use, or will training be required?

Xerox^® ConnectKey^® Apps are renowned for their intuitive design, ensuring
effortless usability without the need for
extensive user training. With a streamlined interface and simplified navigation, users can seamlessly access a myriad of
functions without feeling overwhelmed. The user-friendly nature of ConnectKey^® Apps stems from our commitment to
eliminating unnecessary complexities, allowing individuals to focus on
productivity rather than grappling with technical intricacies.

Do the Embedded AI Apps receive updates from the Xerox^® App Gallery?

The Embedded AI Apps will auto-update whenever an update is posted.

(Note: The Xerox^® Device must be online to receive updates).

FAQs:

What Embedded AI Apps come with the Xerox^® AltaLink^® 8200?

The Xerox^® AltaLink^® 8200 includes pre-installed AI-driven apps:
a. Auto‑Redaction App – hides sensitive content in scanned documents

b. Summarizer App – creates summaries of long documents

c. Note Converter App – converts handwritten notes to editable text

These apps are embedded directly into the device’s user interface and designed for ease of use with minimal setup.

Are the AI apps free to use?

Each app comes with a limited number of free credits:
a. Auto‑Redaction: 750 pages

b. Summarizer: 325 pages

c. Note Converter: 300 pages

Credits are valid for up to 5 years from the date of activation.

What happens when the free credits run out?

Once credits are used up:
a. The app will stop processing jobs

b. A message prompts the user to purchase more credits

c. Additional credits can be purchased via the Xerox^® App Gallery or your authorized Xerox^® dealer

How are app updates delivered?

a. Apps auto-update when the device is connected to the internet.

b. Updates include bug fixes, new features, and performance improvements

c. No user intervention is needed, though administrators can control update behavior via the Embedded Web Server (EWS)

Is training required to use the embedded AI apps?

No. The apps use Xerox^®’s ConnectKey^® interface, which is:

a. Intuitive and touchscreen-friendly

b. Designed to require little to no training

c. Supported by on-screen instructions and Xerox^® tutorials

Can I control who sees or uses the apps?

Yes. Admins can:

a. Use the Embedded Web Server to manage app visibility

b. Restrict access using role-based access controls

c. Hide unused apps from general users

Brian Cantor

Brian Cantor is the President of Flynn's Office Solutions, a Xerox Authorized Sales Agent and Accredited Managed Print Services Provider in New York City. For over 13 years, Brian has been focused on helping organizations and their people get documents from A to B efficiently and securely using Xerox hardware and software solutions. Prior to Flynn's, Brian was a management consultant at Deloitte helping to deliver multi-million dollar technology projects across the Software Development Life Cycle. You can find Brian on LinkedIn and Twitter

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